Return Policy

We want you to be thrilled with your purchase from SVSFineJewelry.com and tell others to shop with us too!

HOLIDAY RETURN POLICY - ALL ITEMS PURCHASED ONLINE STARTING NOVEMBER 30th, 2024 HAVE EXTENDED HOLIDAY EXCHANGE DATE OF DECEMBER 31st, 2024! IF YOU NEED A GIFT RECEIEPT IN YOUR PACKAGE SIMPLY NOTE IT AT CHECKOUT AND WE WILL INCLUDE IN YOUR PACKAGE!

We offer a 14 day full refund from the date of delivery, on any in-stock purchase that shows no wear and all tags are attached. Simply give us a call within 14 days of receipt and we will happily exchange or refund your money, no questions asked! Please include the original or a copy of the receipt with any return. If your purchase does not fit properly we will make as many adjustments as necessary to ensure a proper fit. If for any reason you are not satisfied, you may be able to return your items for refund or site credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Please note, if PayPal or SEZZLE financing was used for your payment option a 5% re-stocking fee will be added. 

Returning Your Purchase

You can return the product to us in-store or return to us by mail at your own expense.

We request that you send us the merchandise by registered U.S. post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.

To obtain authorization for a return call (516) 766-2614 or email info@svsfinejewelry.com. We get back to you within 24 hours with a return authorization number which is required on your package. 

Where do I send my return or exchange?
Please remember to call or email first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:

SVSFineJewelry.com
3323 Long Beach Road
Oceanside, NY 11572

Be sure to include the original diamond certificate for any diamond purchase. A fee of $75 will be applied for any diamond returned without the original certificate. Please note, if PayPal or SEZZLE financing was used for your payment option a 5% re-stocking fee will be added. 

Return Conditions

You have 14 days to return an item once it has been received. Items must be returned with a return authorization number, unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Any rings that are custom made or special order sizes not from our in-stock size are not eligable for return. All Fashion Jewelry orders placed in a special order size or custom orders and are not eligible to return. Custom Orders/Special Orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the payment towards your order is non-refundable.

PLEASE NOTE ALL 40% OFF or MORE SALE ITEMS ARE FINAL SALE.

*Please note, purchases made in our Oceanside, NY store and not online are subject to our standard in store return policy printed on your in-store receipt.

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive site credit instead of a original payment reimbursement upon request. Gift recipients will receive a nonrefundable store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted from your banking institution. Please note, if SEZZLE financing was used for your payment option a 5% re-stocking fee will be added. 

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 14 days of receipt.

Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive site credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Gift Returns

Gift returns without a receipt are eligible for exchanges and site credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 14 days following our standard return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible at info@svsfinejewelry.com or call us at (516) 766-2614. Please note, if SEZZLE financing was used for your payment option a 5% re-stocking fee will be added. 

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase we can attempt to help, please contact us at: info@svsfinejewelry.com

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

Advertising & Website Content Errors

While we try to make sure that all prices posted here are accurate at all times, we are not responsible for typographical and other errors that may appear on the website. If the posted price for an item is incorrect due to typographical or other error (e.g., data transmission), SVS is only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information. However, it is your responsibility to verify with SVS that all details listed are accurate.

Item images and descriptions posted on our website pages are the representations provided by our suppliers. Please note that actual items may differ slightly from specifications and/or the pictures. SVS is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.

In the event an item is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, SVS shall have the right to refuse or cancel any orders placed for item listed at the incorrect price.

Changes to Website; Limitation of Access:
SVS may, in its sole discretion and without prior notice or liability, discontinue or alter any aspect of the website, including, but not limited to, (a) restricting the time of availability, (b) restricting the availability and/or scope of the website for certain platforms (i.e., computer types and operating systems), (c) restricting the amount of use permitted, and (d) restricting or terminating any user's right to use the website.

If you have questions , please don't hesitate to contact us at:
(516-766-2614 during showroom hours or email us at info@svsfinejewelry.com

SVSFineJewelry.com wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.